Business Systems Analyst — Utah, USA
Then I fix it, teach it, and leave your team empowered enough that they don't need me to come back. Eight years in financial services. Methods that translate anywhere.
Portrait Photo
About
Most processes don't break all at once. They slowly collect workarounds until no one remembers why things work the way they do. I'm the person who untangles that.
I follow problems across departments, workflows, and systems until I find the real root cause — not the ticket version of it. Then I fix it and make sure your team understands it well enough to never need me again.
That's the standard I hold myself to. A clean hand-off. If your team is still calling me six months later, I didn't finish the job.
"The difference I bring isn't just technical execution. It's making sure your people understand the system well enough to never need me again."
Experience
8+ years in financial services & fintech.
Fluent in Spanish — working Portuguese proficiency.
Availability
Open to contract BSA engagements and consulting. Based in Greater Salt Lake City area, Utah
Education
BS Software Engineering — BYU Idaho (in progress)
MeridianLink Certified Administrator
Systems I Know
Services
The problems I solve aren't unique to one industry. Broken workflows, misaligned systems, and friction between people and technology exist everywhere. My experience is in financial services — my methods translate anywhere.
01
Embedded analysis work — short or long-term. I map your systems, surface the failure points, build the fix, and hand off cleanly. No ongoing dependency on me by design.
02
A diagnostic of how work actually moves through your organization — not how it looks on the org chart. Deliverable: a clear map of where friction lives and a prioritized path forward.
03
Bridging the gap between what the vendor promised and how your team actually works. I keep implementations grounded in operational reality, not the demo version of it.
04
Translating ambiguous business needs into precise, actionable requirements. Clean enough that developers build the right thing, stakeholders stay aligned, and QA has something real to test against.
How I Work
Step 01
I don't fix the ticket. I follow the problem until I find the real one. That usually means crossing department lines and asking questions the original spec never thought to include.
Step 02
Solutions designed around how people actually behave — not how the blueprint assumed they would. A perfectly designed system that people route around isn't a solution.
Step 03
I teach the "why," not just the "how." When I'm done, your team understands the system well enough to train the next person themselves. That's the finish line.
Contact
Available for contract BSA work, consulting, and project-based analysis. I respond within 24 hours.